BOOKING PAYMENT TERMS AND CONDITIONS
For a single-day trip, full payment upon confirmation.
For multi-day trips: Deposit of 50% of total payment is made upon confirmation date /or 14 days before the starting date of the trip.
The remainder of balance is due 07 days before the starting date of the trip for multi-day trips.
CANCELLATION POLICY
20% of total invoiced payment is charged if the cancellation is made from 10 to 05 days before the scheduled date of departure for the booked itinerary.
45% of total invoiced payment is charged if the cancellation is made from 04 to 02 days before the scheduled date of departure for the booked itinerary.
75% of total invoiced payment is charged if the cancellation is made 01 day before the scheduled date of departure for the booked itinerary.
100% of total invoiced payment is charged if the cancellation is made on DAY 01 or in case of NO SHOW.
Domestic flight tickets are non-refundable.
Things to think about:
Even though we provide modern bikes and safety gear, we understand that sometimes customers wish to have their own personal items. We would suggest customers bring their own helmet and cycling gloves for comfort and our mechanics can even fit customer’s own seats and pedals. All bikes will be labelled with customers’ names so that they have the same bike each day.
Transportation arrangements:
Where-ever possible we will cycle from point A to point B meaning the guests have as much experience as possible exploring on their bicycles. At certain points, we will use our comfortable and modern 16-seater minivan to transport guests safely to start and endpoints. These vehicles are equipped with air conditioning.
If a customer wishes to not continue after lunch, they can be safely transported inside the minivan. The vehicles are present along the way for emergency purposes and can be used as necessary.
Food and Dietary Requirements:
At Mr Biker Saigon we believe in providing fresh and local food wherever possible. This means eating delicious locally sourced and home cooked food and giving the guests a real authentic experience. We can also cater towards allergies and dietary requirements such as vegetarian, vegan or other simple requests.
Food will always be local but with some minor changes to cater towards a Western pallet of tastes. We will also provide snacks along the way such as seasonal fruits and energy food.
Liability and Personal Health Insurance:
Mr Biker Saigon does not provide personal liability insurance to the guests on the trip. We suggest that each guest has the relevant Personal Health Insurance for travelling in Asia and that it covers activities such as cycling.
Customers using our services please carefully read this waiver form in the link below and noted that this form will be signed before your departure:
https://docs.google.com/document/d/1ewkPPVKtdO6PqIfKcrYmhWR0anEQYn_hYBMtuONu4tk/edit
In the mountains of Northern Vietnam, there is not extensive first aid support such as ambulances and modern medical practices. We provide a support vehicle for such instances.
