These terms and conditions are applicable to all of the products and services on this website, except those in the “Set Departure Tour” section. Set Departure Tours’s terms could be found at the end of their own page. Please read carefully before you proceed to booking.
Deposit & Payment Policy
Deposit of 30% of the total price of a tour is required upon confirmation of booking or contract signing day.
Full Payment is required 45 days before departure for all services via money transfer or credit card with all bank transfer charges/ fees to be paid by the client.
Cancellation Policy
Cancellations will be charged as follow:
45 days before departure: No cancellation charge after reducing admin fee.
From 44 to 30 days before departure: 50% cancellation charge for full package
Within 29 days prior to departure: 70% cancellation charge for full package
Within 07 days prior to departure: 100% cancellation charge for full package
No-show or un-used services
No refund will be given for any unused service after the trip has commenced.
Liability
Mr. Biker Saigon is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Mr. Biker Saigon will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.
Customers using our services please carefully read this waiver form in the link below and noted that this form will be signed before your departure:
https://docs.google.com/document/d/1ewkPPVKtdO6PqIfKcrYmhWR0anEQYn_hYBMtuONu4tk/edit
Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.
Travel Insurance
Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
Mr. Biker Saigon strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation loss of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.