BOOKING PAYMENT TERMS AND CONDITIONS
For a single-day trip, full payment upon confirmation.
For multi-day trips: Deposit of 50% of total payment is made upon confirmation date /or 14 days before the starting date of the trip.
The remainder of balance is due 07 days before the starting date of the trip for multi-day trips.
CANCELLATION POLICY
20% of total invoiced payment is charged if the cancellation is made from 10 to 05 days before the scheduled date of departure for the booked itinerary.
45% of total invoiced payment is charged if the cancellation is made from 04 to 02 days before the scheduled date of departure for the booked itinerary.
75% of total invoiced payment is charged if the cancellation is made 01 day before the scheduled date of departure for the booked itinerary.
100% of total invoiced payment is charged if the cancellation is made on DAY 01 or in case of NO SHOW.
Domestic flight tickets are non-refundable.
Things to think about:
Even though we provide modern bikes and safety gear, we understand that sometimes customers wish to have their own personal items. We would suggest customers bring their own helmet and cycling gloves for comfort. Regardless of if you are using one of our high-quality bikes or your own, we recommend taking advantage of a personal bike fitting session available 48 hours before the onset of the expedition. All bikes will be labeled with the rider's name so that you have the same bike each day and ensure the safety of your journey.
Transportation arrangements:
Whenever possible, we will cycle completely from the day's outset to the final destination with limited transfers. Our core belief is that cycling is an act of empowerment for both the rider and the community and we strive to provide the most meaningful and immersive cycling experience for our guests. However, as noted in certain itineraries, we will occasionally use our comfortable and modern 16-seater minivan to transport guests safely to either the beginning or end of the day's route.
Also, taking into account your safety, this transport shuttle acts as a support vehicle to provide care for unforeseen emergencies. Riders who wish to take a break from the bicycle after our designated lunch stop will have the opportunity to be transported in our support vehicle to our final destination for the day. We know that occasionally a journey is more difficult than it appears and we are happy to work with each individual group to tailor our programs to your group's needs.
Food and Dietary Requirements:
We, at Mr Biker Saigon, believe in supporting locally-owned, eco-friendly and sustainable businesses to provide a unique and memorable excursion for your group, for this reason, we partner with local restaurants and community members in order to ensure that you have delicious, locally-sourced and unique food experiences on our journey together.
As always, we are happy to provide support for riders with specific food allergies and dietary requirements by providing vegan and vegetarian options. If your group has specific nutrition requirements please let us know when booking, so we can make sure we have the opportunity to meet your needs.
Liability and Personal Health Insurance:
Mr Biker Saigon does not provide personal liability insurance to the guests on the trip. We recommend that each rider has the relevant Personal Health Insurance for travelling in Asia and coverage of activities such as cycling.
Customers using our services please carefully read this waiver form in the link below and noted that this form will be signed before your departure:
https://docs.google.com/document/d/1ewkPPVKtdO6PqIfKcrYmhWR0anEQYn_hYBMtuONu4tk/edit
As we generally cycle in remote and seldom-visited areas of Vietnam, immediate access to critical care infrastructure such as ambulances is often not available. To ensure your safety, we provide a support vehicle for our excursions. Your safety comes first to us and we plan ahead to make sure that you have everything you need to cycle at your best.
